Impact of Structural Capital on Organizational Memory A Case Study

Abstract

This research aims to investigate the relationship between structural capital and organizational memory at Idlib University, located in the Idlib Governorate of northwest Syria. Structural capital, a fundamental component of intellectual capital, refers to the underlying infrastructure of an institution, encompassing processes, systems, databases, and organizational mechanisms that enable human capital to function efficiently and achieve institutional objectives. It also includes a set of intangible assets that support and enhance human resources performance. Structural capital is vital in enabling academic institutions to confront challenges, strengthen organizational capabilities, improve infrastructure, formulate sound policies, and advance strategic areas such as leadership, planning, and operational efficiency. This study specifically examines the influence of structural capital on the development and effectiveness of organizational memory at Idlib University. A descriptive research approach was employed, involving the observation and description of existing phenomena without researcher intervention, followed by analytical interpretation to gain deeper insights into their characteristics and underlying dynamics. Data were collected using a questionnaire administered to a non-random (convenience) sample of 165 faculty members, drawn from a total population of 292. The findings revealed that structural capital exerts a significant positive effect on enhancing the organizational memory of Idlib University.